Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Suspend my pay monthly

Hi, I'm currently abroad and won't be using my phone for a while so I want to suspend my pay monthly, so that I don't waste and can continue again when I'm back in the UK. I think because I am abroad, i cannot access the chat and cannot make calls to...

Bill

I've been trying to get in touch with o2 for days now to discuss extension on paying bill- does anybody have a customer service email?

Resolved! Multiple accounts

I just set a third account using my usual email address, now I can't access my other two accounts which don't seem to be linked to my email address anymore.When I try and reset the log in details for my main number I input the verification code and I...

My bills

Paid my bill over 24 hours ago and still not reconnected?

Resolved! Locked Phone

I have a SIM only Pay Monthly contract with O2 and I'd like to buy a new phone from someone online. Their phone is an upgrade and is locked with O2. Will I be able to use the new phone with my O2 chip?

Delivery

I make a phone contact and I should to receive my pack by post but I didn’t receive anything.What can I do?

Change my phone number

Can anyone advise me how I can change my phone number

Payment managment

I was wondering if there is another way of contacting the payment managment team other than phone i.e. Email. Reasons for asking I have bad anxiety and find it hard to talk to someone on the phone without having a panic attack

Update an order

Can an order be updated, ie change plan if the order is out of stock and hasn’t been dispatched yet?Thanks

Phone disconnected

I know these are testing times and staff numbers are low but it’s proving impossible to get anyone to reply to emails/tweets/messages and the customer phone line won’t let me through.Please can someone tell me why my phone has been disconnected and h...

O2

Forum Posts