Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 21120 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 197721 Views
  • 2 replies
  • 2 kudos

O2 Upgrade - Credit Check?

This might seem like a stupid question but I went through the upgrade path to pre-order the new Pixel 8 Pro this evening and it went through some affordability stuff. My prior knowledge reminds me that O2 does not check for upgrades, but I've migrate...

lolerz346 by Level 2: Apprentice
  • 2755 Views
  • 6 replies
  • 0 kudos

Resolved! Earbuds

How do i receive the earbuds for £1.i recently upgraded my phone and they where part of the deal.its over a month now not heard anything about the offer

Alan16 by Level 1: Joiner
  • 240 Views
  • 1 replies
  • 0 kudos

Tech Add Ons

Hi there, is there a limit to how many accessories can be added to a plan? I currently have a pay monthly iPhone, plus AirPods and an Apple Watch. When looking to add something else, I do not get the option to pay over a period of months, only to pay...

chrisr26 by Level 1: Joiner
  • 475 Views
  • 2 replies
  • 0 kudos

why hasn’t my tariff started

i moved from a £15 tariff to a £20 tariff after i had used all my data as i need the data when i’m on the go and i did that last night and i still haven’t received the data or the confirmation message that it has been changed even though i have payed...

Resolved! upgrade

if i upgrade sim only plan can i keep my same number 

leah90 by Level 1: Joiner
  • 221 Views
  • 1 replies
  • 0 kudos

Sim only contract ending

Hi my sim contract is ending end of the month I've seen a deal online but can't get it by a upgrade sim what should I do

Resolved! I cant find how to get Disney

I can't see how to get Disney subscription. Sends me to myO2 then there is no option there. Is it new customers only?

ab16 by Level 1: Joiner
  • 204 Views
  • 1 replies
  • 0 kudos

Problem!!

I updated my contract this morning and now I cannot make or receive any calls??!!!! Please help

Alicia3 by Level 1: Joiner
  • 186 Views
  • 1 replies
  • 0 kudos