Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Network

I have just updated my phone I have transferred my sim, phone wont connect or register on a network

Billing inquiries

I want to see if I can stop my bill for a few months due to being laid off work because of corona

How can I swap my sim when my old sim is not working?

My sim stopped working on Thursday for no reason. Nightmare getting to talk to someone, but eventually got through to a lovely lady in retentions who ordered me one. She told me online swap my sim is not working but to text to 20220. I asked her if I...

Phone bill

Unfortunately my phone has been cut off and I’m trying to contact the customer service but I can’t ring off my phone as it’s cut off so won’t allow me to,does anyone know a way to contact them?

Sim

I left my o2 sim overseas. How can I get a replacement sim from o2 or is it possible to transfer the old number to a new o2 sim?

Change or cancel recent order

I made an order for a ipad yesterday but wish to either change the ipad an contract or cancel an then re order with the correct one.Live chat is down, I can't get through to anyone on the phone, shops are closed and Facebook team are only dealing wit...

Hotspot not working since switching phone

Since switching from a Samsung Galaxy Note 10+ to an iPhone 11, my hotspot hasn’t been working. This hasn’t really bothered me that much but I’ve just moved to a new flat and the WiFi isn’t set up, so I need the hotspot to work.

SIM not working

My SIM isn’t working the only way to use phone right now is via WiFi, can’t get through to anyone to get replacement! Help!

Broken phone

Hoping someone can help me. I have broken my phone but still on my contract in till September 2021. I am happy to pay off the remainder of the money and any additional charges to get a new phone but will I still have to pay my airtime bill up to Sept...

I upgraded my contract phone and put my old sim I to my new phone.

I have had the old sim in my new phone and it still says emergency calls only but I get a network when I put it back in the old phone e. I cant getthroughtocustomer services. What shall I do? Thanks

O2

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