Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Ensuring previous account cancelled...

Having recently purchased a new phone & O2 contract, how do I ensure that my previous O2 contract has been cancelled & I don't have 2 accounts running?

Final Bill Payment

Hi,I cannot seem to be able to reach anyone about paying my ETF on my pay monthly contract. Sincemy number is now PAYG I can’t access any bills related to the pay monthly account I used to have. My O2 just tells me to top up and gives no options for ...

Direct dwbit

How do i set up a direct debit for my account as i cant get through to someone to speak to?

Error 500 and WiFi calling

Hi, please can someone help me? I live in the country and need WiFi calling. I just switched to o2. I can’t switch on WiFi and 4G calling on my iPhone. I have followed all the videos, it just says contact o2. And I can’t get through to customer servi...

true or fake

hi have any body else had a message from +447765399641saying they were unable to process your latest bill. then content in message has a web site https://.o2.uk.bill550.com/?o2=2

Can i sell my iPhone after using O2 refresh to upgrade it?

I've been offered to upgrade my iPhone XR using O2 refresh (which will pay off the rest of my contract which runs out in October). I just wondering if i decide to use O2 refresh to upgrade, what happens with my iPhone? Is it mine to keep or do i need...

Network

I have just updated my phone I have transferred my sim, phone wont connect or register on a network

Billing inquiries

I want to see if I can stop my bill for a few months due to being laid off work because of corona

How can I swap my sim when my old sim is not working?

My sim stopped working on Thursday for no reason. Nightmare getting to talk to someone, but eventually got through to a lovely lady in retentions who ordered me one. She told me online swap my sim is not working but to text to 20220. I asked her if I...

Phone bill

Unfortunately my phone has been cut off and I’m trying to contact the customer service but I can’t ring off my phone as it’s cut off so won’t allow me to,does anyone know a way to contact them?

O2

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