Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Hi do I apply my blue light discount code to my new contract

I am an emergency worker who is entitled to a blue light discount of 25% off my o2 airtime plan. I was told that I would have 28 days to apply it to my new upgrade contract taken out over the phone recently. Please can you assist with this query? Man...

New phone

If I ordered a new iPhone with O2 on Friday with it being a bank holiday weekend, I haven’t received the dispatch email as of yet, with everywhere mostly closed tomorrow when would the dispatch email potentially be sent baring in mind it was ordered ...

My monthly O2 mobile bill has suddenly increased again but I was never told about this increase

Why has my o2 mobile monthly bill has been increased again???is this yet another one of those annual hike??? tracking some Retailed index rubbish??

Porting issue

My phone number was meant to be ported from Vodafone to O2 yesterday. The number that should have been ported is now unreachable and I appear to have been assigned somebody else’s phone number. I’m now receiving texts and calls for somebody else.Any ...

Can anyone help me actually get in touch with o2?

been trying to contact o2 for a week now and cannot get through on the phone. Their system keeps cutting me off. Their twitter moderators refuse to help me and I need to talk to someone. Need to return my device and exchange it for another while in m...

Call barring applied / disconnected

Hi, I need a help from customer service.I am aware of outstanding bill and wanted to arrange plan, but now left with no connection both ways, home it's pretty rubbish.Web chats are not working and emails are rejected - how to get in touch with them??...

Resolved! I need to cancel my order

I recently ordered a new handset and it is due for delivery today but need to cancel. This is a 2nd new contract that I was setting up for my partner but he has already gone ahead and got his own contract lol so much for this being a surprise. I know...

Extra charges SB7 Mobile Ltd

Hi just noticed i am getting charged £3 per week from SB7 Mobile Ltd, which i never signed up to can this be stopped or investigated please kind regards David [Edit: topic title clarified]

Help With Leaving O2

Hello, I'm not sure if I've chosen the right board to post this in. Apologies if I have. I need help with how to correctly go about leaving O2 at the end of my phone contract. Under the 'Tarrifs and allowances' tab on the O2 page, it says my contract...

Resolved! Pay monthly transfer to sim only

Hello,I have just purchased a new phone S20+ direct from Samsung as it was cheaper than a new contract through o2.I currently have two months left on my current contract with o2 but have £0 outstanding.Am I able to just swap onto a sim only deal? or ...

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