Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! VVM iPhone X

Struggling to get VVM working on imy iPhone with O2

Resolved! New to o2. Requested my number be transferred...

I filled in the necessary form with pac number etc on 02/04. My number with 3 is unobtainable & has not transferred to o2. I needed my old number transferred as I am a carer & they need to be able to get through to me. They are elderly & can't cope w...

Upgrade today and O2 will pay device plan

Hi, it says on my mobile O2 app that if I upgrade my device today that O2 will pay the remaining device balance (mine is £36) but when I click upgrade it tells me I have to pay the £36 in order to upgrade? How does this work, any help please

Resolved! Extend bill

I’ve extended my bill. And my phones been cut off twice. I don’t understand why this is happening it’s bad customer service. If I’ve agreed to something why is it being ignored not once but twice

Resolved! Phone being cut off

hi allI've unfortunately gotten myself in a bit of a mess financially due to losing work because the lock down and missed my last 2 payments, I'm trying to contact someone at o2 to try and get this this sorted but as my phone has now been cut off and...

No order confirmation email

I ordered iPhone 11 pro max on 10th April but still not received my order confirmation email. Usually email arrive within few minutes.It's scheduled to deliver tomorrow but my PayPal transaction (early upgrade fee) is still pending and it seems O2 no...

getting a new offer nad want to keep the number

i am getting my daughter a new pay monthly sim deal.she already have an iphone that is locked to o2. i want to ensure that she will be able to port her number after getting the new sim.there doesnt seem to be an option in the checkout process, and ca...

Payment issues

Anyone else having trouble paying your phone bill? I’ve paid mine but is still saying I haven’t. My data and calls have been removed and the worst part about is I can’t even speak to a HUMAN BEING.

Resolved! Device plan payment

Hello, can anyone tell me how I can part pay off my device plan , customer sevices are no helpat all

Contact

I've gone through most of the contract but I havent finalise it, does this mean I'm in the contract or not as I have possibly changed my mind on the phone i go to orders and nothing is showing and when i go to the email that says when your ready with...

O2

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