Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How???????

question. How else are people supposed to call you when the line is disconnected? I made a payment well over two hours ago and my service has still NOT been reconnected. And customer lines are only accepting calls regarding fraud

Resolved! Device plan payment

Hello, is it possible to pay off the remaining balance of my device plan? I know you can only call to do this, but with the phone lines going to be more busy with the current world situation, just wondered if there was anyway this could be done?Many ...

Payment Management team Contact Number Pointless

Is anyone ever able to talk to someone, at the Payment Management team on 0800 902 0217? I'm trying to discuss with them, to push back the date on when I'm meant to pay my monthly bill, but there is absolutely no one to talk to. The automated system ...

Sim card

Got new device all set up but sometimes fires up insert sim no service then ask which sim to use

Resolved! Billing

Have just received message saying have to update payment details because can't process bill has never happened before would o2 contact you this way saying could occur extra charges if not sorted don't want to enter incase fraud and can't get on to o2

Resolved! Remove Data Bolt on

I was wondering whether you can remove a data bolt by doing it online or the app? I can’t seem so find an option to remove via any of these - has anyone else? Many thanks.

Resolved! Handset upgrade

I signed up 3 months and 13 days ago and was GUARANTEED an upgrade in 3 months with no credit checks. Now I'm being informed that it'll be another 2 months 17 days until this is possible. What can I do? I feel I've been cheated and lied to!

Resolved! Device upgrade

I upgraded my airtime plan 4 months ago to £20 pm without upgrading my device but now I want to upgrade my device, when I go to upgrade it gives me a price for the whole plan does this mean my recently added plan of £20 pm will be added to any new up...

Data

Fed up feel asleep after a long 14 hour night shift NHS nurse and left my data on as the WiFi don’t work can’t connect to recive a message this morning from O2 saying that I have used 80% of my data only got 4mb so can’t use my phone when I on call

Resolved! VVM iPhone X

Struggling to get VVM working on imy iPhone with O2

O2

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