Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Roblox

How can I get a refund from Google charges thaty Don made to mobileThanks kate

Resolved! Fraud

HiI`ve just noticed there is around £15 added onto my bill every month under Premium and Information Services. On investigation i found it was a company called Opera Telecom LTD and a scam. They are taking the money in dribs and drabs £1.25 at a time...

Early upgrade to o2 from CPW

Ive had a message offering early upgrade from existing CPW contract-paying off rest on contract etc.My question is, if i do this, will i then need to go through cancelling the CPW contract, or is this done for me by O2?

Stolen phone and SIM card

Someone stole my phone and SIM card aswell now my bill showing 300£ but I didn’t do that some one stole and made my bill!

Call waiting

I have Xperia 5 . Not getting call waiting through when I'm on a call . The setting is switched on but it's not working anyone help please

How do i buy data for someone else who is self isolating

My aunty is self isolated and she have ran out of data. How do i buy data for her phone?

Number change

Hi can anyone help me with changing my number it’s really urgent I’m receiving abusive calls and text

Transferring name on account or transferring contract

The account for my phone is in my mums name and has been for years however the email address and bank details etc are all my own. Having read a few posts it doesnt look like it’s possible to transfer the name on the account and I would need to take a...

Hi do I apply my blue light discount code to my new contract

I am an emergency worker who is entitled to a blue light discount of 25% off my o2 airtime plan. I was told that I would have 28 days to apply it to my new upgrade contract taken out over the phone recently. Please can you assist with this query? Man...

New phone

If I ordered a new iPhone with O2 on Friday with it being a bank holiday weekend, I haven’t received the dispatch email as of yet, with everywhere mostly closed tomorrow when would the dispatch email potentially be sent baring in mind it was ordered ...

O2

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