Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade

I've been waiting since the 6th of April 2020 for my new upgrade of a 2020 12.9 iPad Pro. Ive not heard any further news, just on my O2 app its still saying they are sorting out my order.... Anyone know how to speak with someone at O2? Tried their nu...

Resolved! leave O2 but help page sends you to the same page creating a circle of death

I want to cancel a number I have had for years and we which dont use anymore. We dont even know where the phone. We pay via Monthly direct debit. When you visit the help page it directs you to a another page where i found the link I need, https://www...

Pay Monthly Overdue Balance COVID-19

Hi,I have an overdue balance on my account as I was unable to pay last months bill due to Covid-19.I have tried calling o2 but I cant get through to someone to discuss it and no live chat is open.I am being threatened with device terminations and I d...

Resolved! Upgrade delivery

I have damaged my old phone therefore I have ordered my upgrade, before doing the check out O2 website assured me that all deliveries are normal and offered me same day delivery for 9.99 which I believed and took. Basically didn't happen and 24 hours...

Disney+ Subscription

Hello I have recently tried to activate Disney+ under my pay monthly subscription however the code I was given said it couldn't be redeemed. As I have access to Disney+ under iTunes until 4th May I decided just to leave it until that expires. However...

Keeping the same number

I want to upgrade my phone online but I want to keep the same phone number, and I'm just wondering how is it possible to do so when I'm switching online?

Resolved! Change tarrif

My contract has just completed and my job has been impacted by Covid-19 so I need to downgrade my tarrif to something sensible but the only option I have online (website or app) is to upgrade to a £50/month tarriff. I tried contacting customer suppor...

Bill

Due to COVID-19 currently I don’t have any income for two months and was wondering if I could put my contract on hold due to financial issues. Been trying to call O2 and using there online chat but nothing seems to be responding

Resolved! 14 day cancellation period?

Hello, I upgraded to a new phone contract on the 11th of April; the phone is supposed to be arriving on the 14th however I have since found a better deal elsewhere. Can I still cancel the o2 contract even after I have received the phone and what is t...

30 day sim only contract

How soon can you give your 30 days notice for this contract. Must you wait until the first 30 days are up?!Thank you

O2

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