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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 24083 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 215431 Views
  • 2 replies
  • 2 kudos

Switching tarriff -start date?

I have run up a massive bill making landlines phonecalls since lockdown, and therefore need to swap to a tarriff with unlimited minutes, but trying to do this it shows that the tarriff will start mid May when the next bill is due; does this mean that...

Fiona87 by • Level 1: Joiner
  • 469 Views
  • 3 replies
  • 0 kudos

broken phone

I have an O2 contract that runs out in July. Problem is, my phone is broken and wondered if it is worth buying a new phone then changing my contract to a SIM only contract in July. In an ideal world, it would be great if O2 replaced the phone (not in...

Phone bill

When I am going to get full service on my phone as I have already paid my bill what is left is to be take. Out on the 30th AprilLike normal. You had disabled allMy use on my phone I need my phone to be able to work and emergency’s at this time I can’...

Luke3 by • Level 1: Joiner
  • 334 Views
  • 3 replies
  • 0 kudos

Return

Hi,I called to inform of my wish to return my new phone on 13th April. Got an email the same day that the Jiffy bag has been dispatched and it would be here the next working day. It’s is now the 18th and no Jiffy bag.Shall I just send it off in my ow...

LiamR by • Level 1: Joiner
  • 432 Views
  • 1 replies
  • 0 kudos

New phone wont work

Hi Please help.I recieved my new i phone 11 yesterday and folowed all instructions to transfer from my old i phone 8, which is now all cleared down and switched off, with the old sim removed.I am unable to make/recieve calls and have no 4g.Please hel...

No1wtb by • Level 1: Joiner
  • 202 Views
  • 1 replies
  • 0 kudos

How long to move number over?

Hi,How long will it take to move my old number over to my new o2 sim? I was will ee and put in the pic code when I bought the new o2 sim online. do I have to leave the new sim in my phone to wait for the new number to move over?

Sherren by • Level 1: Joiner
  • 239 Views
  • 1 replies
  • 0 kudos

Changing Email Address

Morning,I am being sent o2 emails to my work address, I cannot find where I can change this - even my username is set to my non-work email. It seems o2 have my work email locked in somewhere.......Any help/suggestions welcomed.CheersMark

MarkyD by • Level 1: Joiner
  • 263 Views
  • 1 replies
  • 0 kudos

Resolved! Lost phone help

So I lost my phone yesterday, it is fully insured etc but in order to make a claim I must provide a police reference number however my local police station is telling me they don't deal with lost phones anymore and I need to contact my provider? I wo...

Marshallmk by • Level 1: Joiner
  • 2575 Views
  • 23 replies
  • 0 kudos

o2 refunds

I have not recieved final bill for my pay monthly contract. The contract ended eight weeks ago!

retnuh02 by • Level 1: Joiner
  • 256 Views
  • 1 replies
  • 0 kudos
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