Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Trade in more than 1 device

HiI am looking to upgrade to an iPhone 15 Pro max when there is stock on store. Can I trade in more than 1 device (my current iPhone plus my iPad) to get the the device cost down as much as possible?

Change my address

Would like to change my address

Phone Monthly Purchase

I have reached out four times on the phone trying to get a phone to pay monthly, and I keep getting promised that I will be sent a contract or someone will reach out to me, which has not been done.

Tariff ending

My current tariff deal ends on 29th of this month. I want to keep the same one but can't see any option to do that. Do I need to do anything or will it renew automatically and how long will it renew for?

Resolved! Bills

Hello. I've paid 2 bills on 20/10/23 (£29.75) and 21/10/23 (£30), but it still shows Overdue. Wise Bank sort code **Personal info** - **Personal info**-66 . Please check, as the money has been transferred from my account. Thank you.

How do I upgrade my phone and keep the same airtime plan

Hi, I want to upgrade my handset to a Samsung S23 but keep the same airtime plan (which I am very happy with). I can't find a way to do this on-line, please advise...

change the direct debit to a different bank

Hi. How do I inform you to change my direct debit to a different bank?

Close account

Dear team, I would like to cancel my wife's phone number and only maintain my one. Please let me know how to proceed. Thanks, Youssef

Roaming

When I was in Mallorca last month, I went to put Data Roaming on when I landed and my phone gave me a warning "The carrier will charge you a fee after you turn on international data roaming. Turn on anyway?" To prevent unnecessary and expensive charg...

Noninternet

I don't have internet and I can't sent messages. I can call. I check a SIM card in other phone and is same problem

O2

Forum Posts