Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18716 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 187593 Views
  • 2 replies
  • 2 kudos

02

Hiya do we get help with 02 bill with this outbreak. Iam key worker which need travel because the buses are sunday services. I need get taxi home because wont make connection bus. Iam running low on money.

Herd by Level 1: Joiner
  • 216 Views
  • 1 replies
  • 0 kudos

Changing my mind

Due to my credit score not being great i cant afford to pay the amount O2 wanted off me, i paid a deposit of £30 and im wanting to get that money back, how do i go about getting this back?

New Phone order

Hi, I want to order a new phone as mine is broken and I'm due an upgrade. But when I check out they want to send me a verification code which i obviously can't see because my phone is broken! Obviously the phone lines aren't operating at the moment e...

Robred by Level 1: Joiner
  • 207 Views
  • 1 replies
  • 0 kudos

Payment

My direct debit hasn't been taken

Transferred number

I recently moved from pay as you go, to a sim only deal, however when I text someone my temporary number is still showing, but if anyone calls my original number my phone rings, was told the switch from temporary number to original number being trans...

Jay141 by Level 1: Joiner
  • 968 Views
  • 15 replies
  • 0 kudos

O2 have cut my services off

So I’ve received my bill today like usual but I’ve had my services suspended. Payment isn’t even due until the 28th and when I phoned 202, I’m told By an automated message that I have to pay the full amount now to have my services restored. I’m at a ...

TekW2020 by Level 1: Joiner
  • 2260 Views
  • 10 replies
  • 1 kudos

Upgrade

Hi if I pay off my device plan to upgrade my phone and then take up a new contract how does it work do I still have to pay data

Sjk1966 by Level 1: Joiner
  • 361 Views
  • 3 replies
  • 0 kudos

Delivery

Not received my item

Amy22 by Level 1: Joiner
  • 260 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Open & ‘Like New‘ Phones

Hi. I’m trying to work our if O2 Open airtime discounts can be applied if I upgrade to a ‘like new’ phone. Terms mentions that all brand new phones are eligible. It doesn’t explicitly exclude ‘like new’ phones so I’m not clear. Can anyone help? Thank...

TRaff by Level 1: Joiner
  • 359 Views
  • 2 replies
  • 0 kudos

Paypal

Hi there I tried to upgrade last night go all the way through, got to pay with PayPal but it came back saying unable to use PayPal at the moment. I have looked at my PayPal account and the upgrade amount has been taken with no order

Lucie by Level 1: Joiner
  • 735 Views
  • 1 replies
  • 0 kudos