Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim swap

hi, I did a sim swap last night after upgrading to the s20, my old sim has been deactivated but when I try to make calls on my new sim I keep getting invalid number, my data is working but I can't make or receive calls

Delivery

I've placed an order for a new tablet as I've just broken my current one as I need it for work. My question is can I have it delivered to a different address other than my home address? My flat mate has the coronavirus so I am staying at a friend's p...

Is customer service active?

I appreciate these are difficult times and there is a significantly reduced number of staff, but it is nigh on impossible to contact anyone about an urgent query. My new phone was delivered elsewhere than to my house; couldn't contact a single person...

Using my dual SIM samsung to add a spanish PAYG SIM card

Hi. I have just upgraded to a Dual SIM Samsung phone. Can i install a Spanish Pay As You Go SIM as a second SIM for use when I am at our holiday home?. Thanks

Resolved! Porting my number to o2

Hi,So got my o2 sim on Saturday.I did input pac details on my application, but was unsure if it was accepted, so on Saturday when i recieved my sim i also completed the online form. I've not recieved any aknowledgment that this request has been recie...

Paying off the rest of the contract money

I want to pay off the rest of my monthly contract but I don’t know how to do it, I also want to leave o2. Can someone please tell me how I can do that.Thankyou

Order processing

Placed a order for a SIM only deal on 1st April. 13 days later still no SIM card and ZERO updates or communication from O2?Are they usually this poor?I signed up to Vodaphone and had the SIM within 3 days and was live on day 5 which also included por...

Extra Charges

Hi I was stuck out of the country for a month in South Africa due to lock down, I had extra charges added to my bill for trying to ring the UK embassy etc and received a txt message from O2 saying these extra charges would be credited to my bill, I h...

Porting not done

Hi I have request to port my number from Giffgaff to O2 and got a confrimation that it will be done in 4 days time. Now i dont have any network in Giffgaff sim and O2 is still showing temparory number. What should i do??

Resolved! Google play

I used to be able to pay for subscriptions on O2 via Google play. Is that to do with spend cap? Or how do I get this set up again?

O2

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