Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

PROFIT OVER PEOPLES LIVES - O2 why have you cut me off when you said you would not

SO after being assured by O2 staff on Thursday 16th April 2020, that they would not restrict or cut my mobile, GUESS what they have. LIRES LIRES LIRES. how can you tell and assure customers that this wont happen, then go and do it. you should run for...

Number migration

Hi, My device plan has finished and I'm just paying the tariff although this is high at the moment. I'm looking to upgrade to the new iPhone se and I've seen a good deal via a 3rd part site but still with the 02 network. If i buy that contract it wil...

Changing tariff

I’ve been looking at dropping to a less expensive tariff (I’m halfway through a 2 year contact). If I look at sim-only deals, they are significantly cheaper than the tariffs I’m offered.The device is charged separately, so shouldn’t the airtime tarif...

Phone connection

Please connect my number as l can’t get hold of you to speak to for the last month

Payment

I have left o2 about a month ago, how do I pay outstanding bills? Unable to access bills on my o2 account and the phone number provided in the email sent doesn’t give options to pay

Extra data bolt on

HiIf u buy extra data is this charged every month extra on my bill. I run out of data so I bought extra is this a 1 off extra payment.

Phone

Hi I paid my bill 2 days ago and I still have no service and I haven’t been reconnected yet why is that?

Resolved! Sim - iPhone 8 to iPhone 11

Hey! I currently have an iPhone 8 with Carphone Warehouse on O2. O2 have offered to buy me out early so I'm thinking of getting an iPhone 11. Will I be able to transfer my sim over? I'd like to keep the same number. Thanks!

New contract order

I placed a new contract order today for the new I phone se( pre ordered)and was met with a page that told me something had gone wrong with my order however I still received emails containing the legal documents and paid the upfront cost- still haven’...

Cancel contract

Hi, I cannot get into contact with o2 and wish to cancel my o2 contract as it has ended a month ago. Please can you do this for me.

O2

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