Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade

When am I due a upgrade

Cancel plan

I have moved abroad and still have a contract. I’d like to cancel this but can not contact anyone to do so. Please can anyone help?

Sim card

My sim card is not showing in my Samsung s7e

Cannot get PAC

After being charged an outageous £97 because exceeded my 250 minutes during lockdown, I am off. New sim/provider and just need a PAC. 3 times I have text 65075 with PAC and 3 times I have recievedHi it's O2, There has been an issue processing your re...

Final bill refund

Hi, my contract was due to end so i cancelled and changed to a pay as tou go sim, i was told when i cancelled that a final payment would be taken from my account and then refunded. How long should the refund take? Do i have to do anything for the ref...

Mobile phone

I've ordered a new phone but cant see it in my basket

Resolved! Phone Bill

I recently got an upgrade so I now have a new phone and my other one is all paid up. The issue I have is that now my phone bill is much higher when I thought I wouldn’t have a bill this month since I paid my other phone off for my upgrade and therefo...

Out of stock

My order is out of stock and and it’s been 2 weeks and no updates how do I find out if it’s in stock or any updates on my parcel as it’s says there’s no orders on my account

Resolved! My number hasn't transferred to new 02 sim card

I've got a new 02 sim and want to keep my old number. A few weeks ago I filled in the online keep my number form using the PAC code I got from my old provider. Nothing happened so I text SWAP to 20220 but all it says is that the sim is already activa...

No incoming calls

My contract was restarted recently following fraud on my account, I thought everything was now sorted, but I STILL cannot receive incoming calls. This has gone on for about 3 weeks now and anyone calling gets 'number not recognised', but I can send/r...

O2

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