Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How to cancel a data only sim

I can't find how to contact O2 to cancel a data only sim on refresh. The contract ends in July. I am advised to contact O2 but no number provided.

Data

My data is ending so soon

Still being billed for Spotify

Hi,I cancelled Spotify from my account, and from Spotify directly and I’m still being billed.I can’t get through to anyone and my payment is due to go out soon.How do I contact anyone to remove this bill. My Spotify has already been downgraded to the...

Payment issue

Struggling with payments but cant get through, when I call payment management team, any option i choose tells me to go on my 02 or online but cany discuss payments there..

disney+

I have charged for Disney+ when it said 6 months free and when I phone 202 it just cuts me off any idea what number to phone to speak to someone thanks

payment

Hello, i lost my job due the covid 19 and im not able to make the monthly payment next month, any help i can get from O2?

Keeping an old number

I recently got a pay monthly SIM and was told I could keep my old number, which currently has a Virgin contract. I did the 'Bringing my number to O2' form a couple of weeks ago and have heard nothing, not even a log from O2 to say they received it. I...

extra Charges

I received a bill today of £46.90 (around £25 extra) and tried to contact the customer service they said they cant discuss the bill now as we are in lock down period and my contract is ending in May and I'm moving to another provider so i need to kno...

Bolt on refunds

Hi all,I know COVID is happening in the world right now, but what has happened to customer services. All the support service links on the website are just looping pages with no useful outcome.I accidentally purchased a bolt on twice as the GB remaini...

Data increased by mobile question!!!

Hi My elderly Mother has exceeded her monthly data usage...probably not intended when we switched her to a new package in January this year ...but now joining in family Zoom chats and Face time / Whatsapp video chats her monthly allowance has disappe...

O2

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