Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Fraudulent Email

I received an e-mail yesterday, purporting to be from o2, saying something about having used 50% of my allowance. I opened the e-mail on my phone and deciced to wait till I could read and deal with it on my laptop. When I looked for it on my laptop t...

Broken screen

Why cant I just email about replacing my phone? Broken screen, insured, now cant get through and cant get to do it on my O2 page. Thanks

PAC Code

I have text PAC to 65075 and received a message back saying they don't understand my enquiry.I have called 202 but then got cut off.Live chat said it was busy.How can I obtain a PAC code?Thanks

Covid 19

Just been furloughed from work will there be anychance of getting my contract frozen or will i still have to pay in these difficult times.

Resolved! Billed twice

Hi, i tried to pay my device plan off this morning via paypal on the website however it said it needed to confirm my identity so i left the website and did it on my phone through the O2 app. I didn't use paypal on the O2 app but entered my card detai...

Billing

I have needed to speak to someone regarding my bill. I was made redundant due to the Coronavirus and I am struggling to pay my bill. But I haven’t been able to speak to anyone regarding this and aura has been no help and the online chat isn’t working...

Swap number to new contract with o2

Hi, I currently have a sim only deal which it's no longer in contract. I want to get a news deal and new phone. However the upgrade deals aren't great. I have found a great deal with buymobilephones.net. The deal is still with o2.My question is, if I...

Upgrade/credit on my current account

I’m on a sim only plan and received some credit recently for poor service on my bill (meaning I haven’t had to pay my recent monthly bill as O2 credited me account). I would like to upgrade my sim only plan as I need more data. Do I still get to keep...

Free wireless earbuds help please

I've just renewed my contract for a Huawei phone who are running a free wireless headphone promotion, trouble is i need an invoice or receipt, which i haven't been sent, i can't call o2 as its urgent calls only, and can't see any live chat or email o...

Extras

Hi, im a new customer to 02. When i took up a contract in March I selected the Audible Extra, having been told this would be free for the first 6 months. However, there aren't any Extras listed on my 02 profile. What do I need to do to set this up?Th...

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