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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21889 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 209049 Views
  • 2 replies
  • 2 kudos

Apple Watch Mobile Data

I bought an Apple Watch Series 5 on Friday 17th, which was delivered yesterday. I have set everything up apart from the mobile data. When trying to do this, I get the following message "Oops, something went wrong. Try again and if the problem contuni...

Jess5 by • Level 1: Joiner
  • 472 Views
  • 6 replies
  • 0 kudos

Pay my bill

I would like to pay my last Bill with o2 but cant contact someone to do this can someone please help as i dont want charges or blacklisted...cheers

Benj42 by • Level 1: Joiner
  • 268 Views
  • 1 replies
  • 0 kudos

Change start date for pay monthly

Hi, apology in advance if this question has been asked but due to the virus O2 customer service isn't available for the question I have. I ordered a pay monthly sim and received it today. The pay monthly has started but I wanted it to start in a mont...

Munira by • Level 1: Joiner
  • 1141 Views
  • 5 replies
  • 0 kudos

Billing

Hi I'm really frustrated with o2 at the moment iv been a customer of o2 since bt cellent think from 2002 I'm a self employed taxi driver my work has totally decimated from the coronavirus outbreak iv a mortgage to pay iv car payment insurance payment...

Gerard by • Level 1: Joiner
  • 309 Views
  • 2 replies
  • 0 kudos

Late Payment

Hello, I have had a late payment text but tryong to get through to someone at the moment is like pulling teeth. Only lines that are open are upgrades and thinking of leaving (shocking). I have gone on to the chat but all it says is " we are very busy...

Ashburn45 by • Level 1: Joiner
  • 569 Views
  • 5 replies
  • 0 kudos

Sim swap

hi, I did a sim swap last night after upgrading to the s20, my old sim has been deactivated but when I try to make calls on my new sim I keep getting invalid number, my data is working but I can't make or receive calls

Delivery

I've placed an order for a new tablet as I've just broken my current one as I need it for work. My question is can I have it delivered to a different address other than my home address? My flat mate has the coronavirus so I am staying at a friend's p...

Benji by • Level 1: Joiner
  • 374 Views
  • 3 replies
  • 0 kudos

Is customer service active?

I appreciate these are difficult times and there is a significantly reduced number of staff, but it is nigh on impossible to contact anyone about an urgent query. My new phone was delivered elsewhere than to my house; couldn't contact a single person...

Ann-Marie by • Level 1: Joiner
  • 450 Views
  • 2 replies
  • 0 kudos
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