Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

sim card is not working

hi theremy SIMcard just stopped working the other dayi need a replacement SIM sent to my home address the problem is that.... to get through security you need to send me a text which i cant receiveas my sim card is not working and my phone is now not...

Resolved! Data usage

The O2 app doesn't seem to want to download to my phone, how do I check my data usage on the webpage? Please help

Resolved! Change direct debit

Hi, I need to change my direct debit from one account to another - how can I arrange this?

reduce bill?

i want know if i can reduce the bill?cant find chat online as i am deaf and cant use phone at all. only texts

Calls not working

Hi my calls are not working abroad

02 Virgin Sim

Took out new Virgin Media account and declined the 02 phone with the package as partner already with 02 for three lines on contract. Never received sim as requested but to date I have been charged from my bank £229.78 over the past few months for wha...

I made a payment

I made a payment last night but my account is still saying im in arrears

Resolved! 02 travel

Why have I been charged lots of £6 for O2 travel when my trip was only 6 days ?

Late paying bill

Will be able to pay half on 4th August and the rest on 7th August. Late payment due because I’ve lost my card and can’t pay.

Resolved! I want to move away from Postpaid to prepaid , what is the process?

As the cost of post paid is more and already have another phone ,hence I want to reduce the phone billsI want to move O2 from post paid to prepaid. please suggest the process. ThanksSrinivasa Nemani

O2

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