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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21689 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 202874 Views
  • 2 replies
  • 2 kudos

Resolved! Keep phone number while not using phone

Hello, I am going to go travelling for a few months and will be getting an Australian sim to use while abroad. Is there a way to pause my UK o2 contract so that I can have my phone number on my return? I’m currently on a monthly rolling contract. Tha...

HWaggett by • Level 1: Joiner
  • 236 Views
  • 1 replies
  • 0 kudos

my bill

My tariff is £12.90 but you charged me £25.80. Why?

Richard27 by • Level 1: Joiner
  • 157 Views
  • 1 replies
  • 0 kudos

Resolved! O2 Switch Up name change...

TL;DR - Customer Service won't change name on account from fathers to mine... anything that can be done? Hi All, Basically, an oversight on my part I must admit. When I was younger my father initially took out my phone contract for obvious reasons (a...

Switch Up

can someone please clarify once again the switch up process, went to a local store and was looking at Pixel Pro 8, sales rep said if I have poor credit and start the Switch up process and credit check fails I would not get my current handset back as ...

iancarr by • Level 1: Joiner
  • 561 Views
  • 1 replies
  • 0 kudos

Email about delivery

Hi guys, Around a month ago I went into an O2 store to do the switch up to upgrade to a new iPhone 15 pro max, due to no stock and was told I'd be sent a text when my new phone was in stock. However, around a week ago my mother recieved an email from...

Bill payment

I can’t log in to my 02 or online. And can’t call to pay as I’m overseas

Jzy by • Level 1: Joiner
  • 172 Views
  • 1 replies
  • 0 kudos

Payment

You sent me a message I was getting near my data usage for this month I paid £10 today it does not show on my account

Rectory by • Level 1: Joiner
  • 187 Views
  • 1 replies
  • 0 kudos

bill

Hi, why was my bill so expensive this month?

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