Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! After getting new iPhone and replacement sim roaming not working

HiAfter getting my phone stolen I bought a new iPhone 11 and ordered a re replacement sim. After doing this and activating the sim my roaming is not working.Please help!!

Define'the most urgent circumstances'

Hello to all.I'm posting this on the community site in the hope that somebody may be able to advise me. My phone no longer works as it should do - a lot of my calls are going straight to voicemail without ringing the phone. This now includes my mothe...

Cancelled

I cancelled my sim contract the same day it arrived didn’t use but now I’m still being charged for it can I why?

Resolved! No internet connection since renewing contract

I have no internet connect since renewing my contractplease help ,

Resolved! Chose the wrong item

I made a contract just relised that i chose the tablet s6 lite and not the actual s6 tablet will i be able to phone them tomorrow and cancel the contract as it hasn't arrived yet and won;t be untill the 30th or have them change the contract to the ta...

iPhone XR won’t set up

I’ve just received my iPhone XR - it won’t set up using quick start from my iPhone 7 as the screen on the 7 just says connecting for ages and when I try to set it up manually from iCloud restore it sends a verification code which I put in but then ge...

Re

How do I cancel my contract that I have just applied for and how do I stop my order

Can you gift data from one O2 account to another?

Resolved! Upgrade

Hi, I joined o2 by getting a sim only contract (because the deposit for phone was expensive) and the person told me that after 3 payments I’ll be able to upgrade to any phone I want .. then after 2 payments I realised that on my o2 app it says i can ...

Resolved! Spend Cap

Is there any way to remove the spend cap? MyO2 says this can only be done on live chat (which is currently closed) or by calling 202 but they are only taking calls for people upgrading or thinking of leaving. I tried calling and they said they couldn...

O2

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