Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Double data

My data has just doubled because I have joined virgin media my bill won’t go up in the future will it

Account has been closed

Hi. I keep getting bills from o2 when my account had been closed and I have paid the final bill?

Order number

Good evening, I am still waiting on one of my phone numbers to be ported - when I spoke to one of you agents she suggested it would be within 48 hours. We have now exceeded this and I am concerned. please can you get in touch and let me know what is ...

Resolved! Travel

Hi I’m going to Barcelona tomorrow and just checking my phone and data will work on my number ********* your site says it will work but when I went to Belgium in March it didn’t work and I did have data I could only use data when on wi-fi if you coul...

Resolved! Sharing data

How do I share my data allowance with my partner?

Resolved! Roaming North Cyprus

Hi I’m going to North Cyprus in few days and desperately need to clarify how much phoning out will cost me, having been stung by O2 on two previous occasions Does data roaming at £65 include making/receiving calls?thanks

Phone numbers

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Resolved! Name change

Can my name be updated on my account via My o2?

£6.00 refund I was promised and have yet to receive

I was promised a £6.00 refund on my bill when I was charged for Premium Text Messages. I was told two bills ago I would receive this, but as of today it has still not come off my bill. I was even told by one of your representatives that this months b...

My device plan is not showing up on the app.

On the mobile App my airtime bills show but my device plan is not there at all. The airtime and device plan were both showing in April but have since disappeared. I reinstalled the app (twice) and that does not seem to have made any difference. On th...

O2

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