Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Change bill day

I was wondering how to change my bill date

Data not working

I have 4gb of data available which renews every month but for this month I've not been able to use it yet still being billed for it. Please help, I don't mind paying but I shouldn't have to pay for something I'm not getting.

Purchasing SIM only sim to replace PAYG

O2 will only send my new SIM to my billing address. That is in London where they will find my landlord who only has 50% lung function self-isolating. I had to leave and am sheltering in my dead parents bungalow which is due to be sold. How do you get...

Hack attempt

I received a text message, apparently from o2 stating that they were unable to collect my direct debit and I was to visit a link and update my details. I went through the process of what is clearly a social engineering hack, targeting o2 customers. T...

Upgraded

Hi I upgraded with O2 refresh and my new device should be coming tomorrow. I looked at the tracking information and it says the device cost is £849.00 but underneath all that it says 0.00. Am i being charged the 849 as i selected the no device cost. ...

SIM not provision

Just upgraded my phone and put the new SIM in. Keep getting the message "SIM not provisioned". How do I get this activated to use on my new phone? I read on O2's site that you're meant to send a text "SWAP", but the message won't send as the 'service...

Upgrades

Hi I’m currently on a 12 month contract which ends in October BUT if I upgrade to a 30 day contract does that mean I can leave 02 in 30 days?

New phone?

As a customer I have been paying for my contract for over than 4 years do they offer free phones for loyal customers. Or should I just go with other network and claim my new device?

Fraudulent text/calls

I keep getting calls/texts asking for payments when my bill isn’t even due 路‍ Saying it’s 02

Ordering sim card for new phone

Can anyone help? I have been trying to order a new sim card for over a week now and have not been able to speak to anyone at 02 as lines are 'busy' and there is no facility for ordering 'online' unless I want an upgrade. If I purchased a sim would it...

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