Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Keeping number

May contract finishes mid May 2020, I do not want to upgrade but I want to keep the number....what are my options ?

Billing date

I’ve been trying to call to change the date of when payment comes out of my account but every time I call the o2 line just cuts off. How do I get my billing date changed?

Bill

Hi,Last month i moved my payment date and set up a DD, They took extra monies for the overlap dates.This month, no DD has been taken and i have received calls and texts saying that if i dont pay in 3 days i will be charged extra and discontinued call...

Will my bill be doubled?

So I have a pay monthly tarried, my bill is due on the 8th may...I was running out data and noticed on the app I could upgrade my tariff which I ended up getting a better deal, £15 for 20gb data and 6 months free Disney+ (I was already paying £15.40 ...

New contract

Hi I ordered a new contract yesterday I had to pay £20 upfront but it hasn't come out of my bank yet. I have received emails, t&c and one from o2 saying it's all steam ahead our end look out for emails confirming it's progress or despatch but no othe...

Port number validation exception

Hello! I am trying to port my number from 3 but I keep receiving a validation error from BluePrism (below) I am wondering if this is because when entering the security details on the form it asks for the following Enter the characters from your passw...

importing nunber

can somebody help?I have completed the online form 4 times to bring my number from ID mobile with the PAC code. I then receive an email from blue prism stating they are unable to verify my security details. I really want to keep my ID number any sugg...

Data tariff

I have a mobile broadband account linked to my mobile account but the website/app does not allow me to select a broadband device when trying to change tariff. It just displays"smartphone" as a choice even if I'm viewing my mobile broadband account on...

Broken phone, can i get a replacement or do I have to pay off broken phone first?

I have literally just broken my phone, the led screen behind the glass is all glitched, sort of how a tv looks when its broken. I am on a monthly payment, due to finish 2021. What am i to do, as of the covid-19 situation I am out of work with no mean...

Premium numbers

I can't call or text premium numbers such as short numbers for donating to charities or voting on TV shows like Strictly

O2

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