Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Statement in the post

I receive a statement in the post about my device plan has anyone else receive one of this statements in the post recently

Unlimited calls extended

I was given unlimited calls due to covid19 until 30th April however I’m hearing it’s been extended to end of May ? Can’t find any info on the website can anyone confirm this please ? Thanks

Phone to tablet contract

I received an email offering an upgrade to buy out my car phone warehouse contract. I currently have a phone but was looking at a tablet. If I get a tablet can I still use my mobile phone on the new contract

Alexa verification text passcode - can't receive

Hello, First time poster asking for some guidance. I'm setting up an Amazon Echo show for my elderly mother in order to keep in touch with her during the social distancing. In order to connect my mobile it says it's sending me an SMS with a onetime p...

Contract

I currently have my own contract with o2 and im just wondering if i can add a separate phone with a contract to my bill for my daughter, and how do i go about doing this.Thanks.

My bill

Good afternoon all, needed little time to pay my bill so spoke to someone yesterday to explain my situation my account has been put on hold until Wednesday so that then I can then pay the rest of my bill off but I'm still getting the automatic calls ...

Sim Activated in New iPhone 11

Hi everyone, I just wanted to say BIG THANK YOU to those of you who advised me on my new sim getting activated in my new iphone. I managed to speak to O2 and Apple to get the new phone working! All systems go... Well, almost, still downloading from i...

SIM card only

I tried to order a sim only for my wife’s phone yesterday which I thought I had done, but then I got an email saying your new sim is on the way and your Tariff has been changed which was not the plan?I am now on a lower tariff now which I guess I can...

Call log

I’m trying to access my call log for March. I cannot seem to do so on my app or online. Can anyone help?

Fraud Number

I had a text from a number this afternoon saying that something was wrong with my billing and I needed to click this link... [mod edit: removed to ensure safety]My o2 app says there is nothing wrong so I take it this is a scam?This was the number +44...

O2

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