Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Digital goods

Hello. My daughter was playing some games when I was asleep she accidently click on the purchase and buy some adds on coin master game. It to expensive and I wish I can cancel it somehow. I contacted Google play a d coin master support and they said ...

SIM Only Upgrade

I've just paid off my device plan and upgraded to a sim only deal. It says my order will be sent via royal mail, but surely they would just update my tariff on my existing sim?Can someone please shed some light on this?Thanks

Upgrade mobile to tablet

How soon after my upgrade to tablet is complete on the app will my phone stop receiving/making calls and texts?

Payment plan

I have to set up a payment plan for my phone Bill for this month, but how do i do it? Ive called 202 and some 0800 number, but cant get through to them. Can i send an e-mail to somewhere or where can i call at this time?

Upgrades

Hello guys. I have been offerd a upgrade. Im current on pay monthly sim. And I want to get a tablet. When I go to get one off o2 I don't undestand that if I get this new tablet will my.plan change that I already have because I still want the sim for ...

Cancel one of my phones

How do I cancel one of my three phones, no options on website or any one to talk to.

Resolved! Pay Monthly Mobile phone

Hello. Days ago I took 2 phones from O2 (first time opening a contract, through pay monthly) and the first bill for my plans will be next week.My question is: How many devices I can take?Is there a chance to take the 3rd phone now or should I wait a ...

I have a new iPad Pro and iPhone 11. Faults with SIM Card Activation in both

I have two SIM cards and need advice from O2. I rely on mobile for web access and can't seem to contact O2. There is no shop no proper service, I have 2 bills threatening me with disconnection and I now have a situation where O2 ask me to call them a...

needing help

Hiya I’m trying to get pay monthly but I was to add it to one of my family account how can I do that

Resolved! Can I take my SIM card out of my iPhone 6 and put it in a iPhone 11

If I take the SIM card out of my iPhone 6 and put it in a iPhone 11 would that be ok as I will be with the same provider.

O2

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