Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Still being charged for my old Switch Up phone

Hi, so I know this isn't a customer support forum but I wondered if anyone else has experienced the same issue. Back on 12th of October I did a Switch-Up from a Pixel Fold to a Pixel 8 Pro. I promptly returned the Fold by post (unfortunately the new ...

Resolved! Pending what happens tomorrow afternoon, I may be changing my address hopefully by next week...

How would I formally change the billing address on my contract without having to go through live chat or calling the non UK call centre? Both of which would significantly wind me up? As well as my phone (Pixel 7), I also have a contract for a Samsung...

Just adding a line, price isn't what I agreed

I just clicked from uswitch to an £8.99 contract, but the purchase screen is saying my bill will be £10.79 AND will increase from April by £1.80 This isn't correct. The first month should be £8.99 and from April £10.79 ( which is a ridiculous 20% inc...

No confirmation email

I took out a contract today and signed the credit agreement via live chat (they basically did everything through there and sent links over the chat) as was having issues was told I’d have delivery but the 3rd how ever it said have since had no confir...

Resolved! See all my phone bills

I pay for three phones but when I login I can only ever see one phone. Is there any way that I can see all the phones I pay for on the single login.

HELP TOPIC: Fraudulent Transactions - O2 Prepay Slough

Question: I have received my debit/credit card statement and there is a transaction on there which is showing "O2 Prepay Slough" and I haven't done it! What is it for?Answer: Someone has obtained your card details (and not from O2!) and has used them...

Right to leave scam

O2 a few months ago informed there customers of mid contract price hikes and the right to leave penalty free, Email also said if you had a device plan contact customer services to carry on repaying the device off monthly. However in my experice off a...

Resolved! E sim for new galaxy watch ultra

I am an o2 pay monthly customer and I have just purchased a galaxy watch ultra and am wanting to know how I can get an e sim for my existing number so I can use my watch without my phone

Resolved! Pay as you go call forwarding not working - Connection problem or invalid MMI code

Hello, I have a pay as you go sim and I want to be able to forward calls to a number when I need it but I get'Connection problem or invalid MMI code' error message when I try to enable.MMI codes I tried:**21*{UK telephone number}# ---> I get the erro...

Bereavement

hi my wife passed last year and both accounts were in her name even though they both came out of my account, this was in February 2024, I have just swapped the account to my name. Am I due a refund as the debt is in her name? I'm asking because Vodaf...

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