Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New Sim Only Customer

Hi,New customer from EE here.Quick question here, just had my o2 sim in the post today.o2 have sent me a bill, am I correct in thinking o2 bill a month in advance?I had planned to move over from EE at the end of the month to maximise my current billi...

Data usage

I have 4g of data monthly. On the rare occasion i use all that i add a bolt on which has never been used up before my next data allowance comes in. I ran out on 30th April and bough 1g bolt on. By 4th May i had to top up again which has now run out t...

141

Is there a charge for using 141 to withold number?

direct debit

I cannot find the page on the O2 website which allows me to chage my direct debit details. Help!

Billing

I have gone round in circles trying to talk to someone about the bill on my deceased husbands phone. After agreeing payments with customer service someone else decided it wasn’t acceptable but no one told me.!!The direct debit was not set up but I ha...

contract pay off

hi i would like to check how much i have to pay to finish my contract

Activated New SIM - Not Picking up Network

After troubleshooting with O2 and Samsung - my phone had randomly dropped off the O2 Network one day- I was sent a new SIM by o2 which was activated over the phone.When I received it I inserted it into my phone and then turned the phone on.I'm still ...

Where is my Sim?

I'm new to O2 and my Sim was posted on the 3rd May and still hasn't arrived.I see I'm being billed from the 4th May. Is that right? Surely I should be billed from when actual recieve and ativate the sim?Mostly where is my Sim? As I'm paying for two c...

Contract term ends

Hello. I was in hospital for weeks and not been able to contact with yous. My contract ends 21/05/20. Can I switch to another provider and keep my number?

Contract

Hi,The contract ends in a month. I would like to finish it and keep my phone number.Can I transfer my number to the new network today?Yours sincerely,Jacek Banas

O2

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