Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Monthly bill

Has anyone received a message from 44 7385 724004 claiming to be from o2 and asking me to update my payment information?

Resolved! Spam

Hi. It looks like you recently sent your first multimedia message (MMS) - nice work.Just as a heads-up, this sort of message isn't included in your tariff.To check your charges and stay on top of your bill, head to My O2: [link removed]

BlueLightCard discount on 02 refresh

Hi how apply my BlueLightCard discount for 02 refresh. Someone please tell meAmal

Porting my numbrr

I’m just trying to find out when my number will be ported to 02. I sent my PAC code when I ordered my phone and was told it would be today and I’m wondering what is the time frame for this, thanks in advance

Changing person on contract - O2 refresh?

Hi all! I really, really could use some help. I have 3 questions.I currently pay the bill for my teenage sister. She is now 18. It says that I have £0 of device cost to pay off but my contact lasts until Feb 2021.If I upgrade via o2 refresh, is there...

cant receive calls

We have two iPhones on o2. Since Friday 8 May neither phone can receive calls reliably. Calls go straight to voicemail, there is a message saying the phone is busy or it goes to a femail asian sounding voice talking nonsense. Occasionallly the phone ...

Resolved! SIM not working

How do i get a PAC number when my SIM isn't working

device plan

Hi, I paid my device plan twice last month as it appeared on MyO2 account that the device plan payment had not be made. When I checked my bank account the statement shows that I paid the bill twice. Upon checkingmy device plan today it still appears ...

Return on upgrade

Hi, I recently just purchased the iphone Xr as the updrade to my previous phone, iphone 7. i was wondering what i would have to do to return it?

2 phones 1 contract

Hi all, I have two phones, 1 that I use for every day stuff and another that I used for activities like running (I like to keep some form of communication device on me).Currently, I have to remove my sim from my every day phone and insert it in my ba...

O2

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