Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Being charged for phone calls abroad

Being charged for calls while abroad but roaming was turned off on SIM and data, no calls were made by myself while abroad at all

Resolved! Require a PAC code

I Require a PAC code and a final balance for my account.

Paying for two contracts since merger

I have previously been with Virgin and now companies are merged I was offered an upgrade in August with 02, I am now paying for two contracts with Virgin refusing to cancel contract and have been told I still need to pay it despite 02 saying I am due...

Resolved! Extra

Hiya, I just sign new monthly payment SIM card only contract with o2 today , and I received email from o2 which said I have to click link and pick best free option for me, I don't really understand what option that link it's about, also when I click ...

Device plan

Why am I getting 02 Error 500 when I'm trying to pay my device plans

Resolved! How to contact to pay?

Hi, I asked for my number etc to be cut off and they said they'd do so and there would be directions on how I can pay my final amount (device cost). That's been done, can no longer access this in My O2, and call the number ending 0217 that they tell ...

Won’t let me pay my bill online

I’ve been trying to pay my bill on my app but keeps saying “oops there’s been a problem”

Resolved! Extra charges

Why is there a £30 extra charge on my bill?

Resolved! Still being charged

I cancelled my contract in August they said i'd still have to pay for September but then i'd be done and now i have another bill telling me im overdue

Phone and account

I'm inform my payment is over for, this is not the as I have paid my bill on the date required. Now I keep getting information that my payment is being processed, on the other hand my account is blocked

O2

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