Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I need to speak to customer services re payment plan

Hello I need to discuss a payment plan which is due to start today.

Change phone number

Hi,I have been receiving a lot of harassing calls and the types of calls they are, is affecting my health and stressing me out. I have to use my phone to do my job so having these calls is really affecting my day to day life.. I would like to change ...

Outstanding bill

I have an outstanding bill but can't pay to the 20th can you put my bill on hold to then please

Resolved! Paper bill

I need a bill with my address on it

Transferring Old Number

Hi, I have transferred from Vodafone to O2 and requested to keep my old number. I provided the PAC code over a week ago and it's still not transferred. I can't get through to anyone at O2 to help. Please could an O2 advisor help me and let me know ho...

Contract

Hi I was wondering if I could suspend my monthly account. Due to covid 19 I had to travel back to my home country. I know I can not suspend my account as I’ve tried but since I am staying for few months at least, I’d like to have it suspended.

Invoice/receipt

Would I be able to get a copy of my receipt/invoice for my last upgrade by email.

Text message Scams

HiI am getting charged £1.50 a text it gave me the number to stop them. As soon as I realised what was going on I followed the instruction to stop them. And my stop text message will not send so I continue to get these texts messages that I do not wa...

need help%20in%20activating%20my%20new%20phone

Hello everyone thank you for letting me join the community chat. I hope someone would be able to help me.I received my new Samsung Galaxy S20 mobile yesterday and I have been trying to set it up I have but the new sim card in but it just keeps saying...

photo charge

My bill has jumped by £20 in this last billing period and the breakdown shows this is down to picture messages being sent. However, I am still within my text and call limits. I also get 2Gb of data per month and I have not exceeded even 1 Gb of data ...

O2

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