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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 24548 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 215912 Views
  • 2 replies
  • 2 kudos

Data removed

I’m in a 24 month contract and my data has been removed from my account and I’m unable to use the Internet ??

Swim swap no text messages

Swapped my SIM one week ago my number has moved to my new sim for voice calls but I still can’t get or send text messages. Any ideas.

Mournedoc by • Level 1: Joiner
  • 587 Views
  • 3 replies
  • 0 kudos

Resolved! Returned phone

I returned my upgrade over a month ago, under the returns policy. I wasn’t able to speak to anybody prior to sending it back due to coronavirus. Tracking says it has been received but I still haven’t heard anything from O2 regarding this.

GK55 by • Level 1: Joiner
  • 505 Views
  • 2 replies
  • 0 kudos

New upgrade

I have recently purchased a new ipad. It is all set up. However when out of wifi range my 4G is not working. I have spoken to someone and they say all seems fine but to contact yourselves.

sam1985 by • Level 1: Joiner
  • 729 Views
  • 7 replies
  • 0 kudos

Resolved! New Galaxy S20

Hi, I've recently purchased a Galaxy S20 on a monthly contract. I've paid £760 upfront cost to reduce my monthly payments, but I've not taken out any insurance as I've made sure I look after my phones over the years. As soon as I received my phone, I...

snapman by • Level 1: Joiner
  • 586 Views
  • 4 replies
  • 0 kudos

Phone Cut off

I recently had an issue paying my bill and my phone was cut off. I recieved a text which had a link to set up a payment plan which I accepted and my phone was usable not long after. But the next day, I have nothing. Call ended even when I try to call...

S818 by • Level 1: Joiner
  • 966 Views
  • 7 replies
  • 0 kudos

Same number as me

So me and a friend just realised we have the same phone number. We’ve tried texting each other and we just text ourselves. We’re BOTH with O2 except I moved my number over from vodafone years ago. She’s had the number for Just over a year. How has th...

I have not received a sim.How do I talk to someone

I have a payg sim. I was contacted and offered a pay monthly sim. I accepted £35 a month unlimited. The sim has not arrived. I am trying to navigate my way around the website to correct this. I haven't found a way. Can someone help. [Edit: topic titl...

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