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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21904 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 209938 Views
  • 2 replies
  • 2 kudos

Resolved! Error message: "SIM not provisioned for voice"

Hello, I got my new o2 sim yesterday -I was able to speak to someone via the online chat system who said it will take one working day for my number to be transferred. However, this morning I see the notification "SIM not provisioned for the voice" an...

fj by • Level 1: Joiner
  • 7398 Views
  • 2 replies
  • 0 kudos

PAC Code

Hi, I have three phone on my account so I can't use the text option to receive a PAC code for two of the phones. The live chat seems to still be down and calling 202 also gets no responce. Is there another way, I have looked to do this from MyO2 but ...

Garadiff by • Level 1: Joiner
  • 259 Views
  • 1 replies
  • 0 kudos

Bill Issues

Hi all not sure if anyone can help. Seemed to be having some billing issues and the money wasnt taken out of my account. I Got a notice in app saying pay withon 5 days or face charges. I went on the app and paid the balance. But the alert is still sh...

lj2010 by • Level 1: Joiner
  • 305 Views
  • 1 replies
  • 0 kudos

Can't text or call

Hi folks. Hoping someone can help as I can't get through to O2!Was late paying my bill this month (no DD set up and so have to do manually. Working shifts so kept forgetting).Realised I couldn't text at 10am yesterday. Paid immediately. Online info s...

N5000 by • Level 1: Joiner
  • 450 Views
  • 3 replies
  • 0 kudos

How to contact O2 to ask pre-sales technical question?

Hi All, I'm losing the will to live trying to get hold of O2 to ask a simple question pivotol to making a decision on signing up for a new contract. Webchat is supposed to be open until 8pm but I cannot find any way of accessing this service, nor can...

Artiq Mobile BV - £4.50 added to my bill every week.

Hi there,I have just realised that there is £4.50 per week being added to my bill under the listing Artiq Mobile BV. I have no idea what these charges are for, I don'r recall subscribing to anything, and I can source any information on this company o...

CANT MAKE OR RECEIVE CALLS

Can't make or receive calls reset phone 10 times and still hasn't slove the problem

Sw82 by • Level 1: Joiner
  • 2022 Views
  • 20 replies
  • 0 kudos

Can’t call or receive calls

I’ve got up this morning and my phone won’t make calls or I can’t receive any calls. My bill is up to date, I’ve restarted it several times and still nothing

Making Calls

Hi, I can't make or recieve calls, but Texts are okay ?  

Kenny2 by • Level 1: Joiner
  • 340 Views
  • 2 replies
  • 0 kudos
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