Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing number

Can someone please help me I need to change my number due to new start but wanna keep my contract any ideas how I can please

Resolved! Student discount

Why does my uni days code say its expired when I enter it? I'm trying to upgrade early

Resolved! Payment direct debit

Hi,My bill arrived today but I’m wondering if the money Will automatically be taken from my bank or if I have to pay manually because it says I haven’t paid yet.Thank you

Resolved! Upgrade

hello

Resolved! Only open to new business or upgrades!! What about us, the customers they already have!

Been going round in circles all day to try and claim on my insurance (I've paid £15 a month for years and never made a claim before), just to be passed from the app (no help) to call centre (no help) to website (no help) to be told they're only inter...

Resolved! Keeping the same number

Hi upgraded my phone on Friday wanting to keep the same number filled the form in to keep the same number but my new phone hasn't got the 02 network don't want to be paying for 2 phones thankyou.

Resolved! terrible customer service

Anyone else been having terrible customer service issues with O2 lately? I started a new contract at the end of February and did a transfer of ownership of my old number, expected to take 24-48 hours to complete. It has still not been completed despi...

Resolved! Charged £70 for one phone call

I am a long time customer over 15 years with o2I put international bolt on and made a call to cananda post office to help my brother out who lives thereCalled o2 today to turn the bolt on off and they told me the call cost me £70Not knowing Canada nu...

Resolved! Troubled paying bill

Can’t get throu to talk to to anyone about my bill

Resolved! Spend cap

How do I change my spend cap on the my o2 app?

O2

Forum Posts