Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Swap PAYG sim to contract??

I've just ordered a new phone from o2 , but I want to keep my pay as you go phone number.Can anyone advise procedure?

Re: spending cap

I am still trying to remove the spending limit on my sim. I tried calling 202 but no response. Tried the liveChat as well. Please is there any other alternative?

Destroyed pay monthly phone and want to switch to PAYG

I completely destroyed my very old, but workable, phone. I managed to rescue my micro SIM & SD cards. I don't have another phone to put it in and don't want to spend any money on a new one at this time. I'd rather buy a new one after a touchy-feely s...

Video call and normal call keeps cutting out

I have an iPhone, since I have updated my phone I’ve had a problem. When I’m on call, Facebook messenger video call or on FaceTime it always cuts out and it’s got nothing to do with my network because it’s completely fine! I have turned my phone off ...

My upgrade

I ordered my upgraded near a month ago , I called this week to see where it was? I was told it’s on it’s way. My sister got her upgrade in two days. I am not happy as I have been waiting this long. I am aware of a hold up on postage but near a month ...

Mobile Data Not Working

Hi!My mobile data is suddenly not working anymore. I had run out of data close to my monthly renewal and didn't top up as a result (coz wifi). Now my mobile data isn't working at all when away from wifi. I've powered down my phone for a while, discon...

Upgrades - Do O2 value their Customers?

Disney plus

How do I cancel disney plus

retention

I pay over £9.00 for 100 hours of calls. I can get ten times that for less money on BT (Because I have landline and Broadband with them).What can O2 do to retain my custom? Don't really want to change, but it's looking likely at the moment. I have be...

Resolved! Keeping my number while abroad + saving money

I'm planning to stay in Asia for 2-3 months from June. I would like to keep my UK phone number while abroad so that I can receive urgent text messages, but don't want to spend much money on something I won't need (e.g. data). What is the chepeast opt...

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