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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 23916 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 214556 Views
  • 2 replies
  • 2 kudos

Resolved! So fed up with O2 not listening to me regarding how to upgrade and transfer my number across.

This is now my third time contacting O2 over something that should be super simple to solve but it continues to be messed up to the point it is costing me more money every time. I upgraded my phone back in October 2023, paid the £82 upgrade fee. This...

HCWilts by • Level 1: Joiner
  • 750 Views
  • 5 replies
  • 0 kudos

Resolved! Tariff

How do i switch from my current sim only tariff to a pay and go tariff

K17 by • Level 1: Joiner
  • 398 Views
  • 1 replies
  • 0 kudos

Resolved! misleading offer

Helloyesterday I placed an order through Virgin with the order number: NC25673718 and you told me you would provide me with 4GB but you only gave me 2GB

Panos by • Level 1: Joiner
  • 223 Views
  • 1 replies
  • 0 kudos

Resolved! Virgin Media/O2

Was told I would get 4GB as I joined O2 through Virgin Media but only 2GB on my account

Iris72 by • Level 1: Joiner
  • 274 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrade

I have upgraded my phone in the app what will happen next? 

Ro7-5 by • Level 1: Joiner
  • 220 Views
  • 1 replies
  • 0 kudos

Upgrade

Hi, I’m looking to upgrade. You’re offering me 30gb plus for £12.99 pm which is great- however the same tariff for a new customer is £8 pm? Why do I not get this?

Bencatt09 by • Level 1: Joiner
  • 189 Views
  • 1 replies
  • 0 kudos

Resolved! Partners purchases added to my bill

I added an extra phone number to my account for my partner to use, but it seems that whenever she makes an additional purchase through her number (eg iTunes), the cost of this seems to end up in my bill instead of hers, I’m assuming as I’m the accoun...

SG7 by • Level 1: Joiner
  • 249 Views
  • 1 replies
  • 0 kudos

O2 app

Hy can you tell me why I can’t use my o2 app? 

Darius3 by • Level 1: Joiner
  • 167 Views
  • 1 replies
  • 0 kudos
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