Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel contract

Hi, I would like to cancel my contract with O2. Thanks. Paulina.

Resolved! Data in Australia for a month?

I am going to Australia for the month of December and would like to use the data I am paying for over there. I understand I will need a bolt on and don't mind paying something extra but the O2 Travel Bolt On at £6 a day is crazy expensive. That will ...

First bill

Hi there i am very confused Hope someone can help, I recently took out a contract device and airtime plan ( Started 19/11/23) My 02 app is saying my bill will be available on the 03/12/2023 which is 2 weeks after activation which i fully understand. ...

Resolved! Received enforcement and termination notice

Despite best efforts (spoken with 10 CS reps ) i have tried to pay the full outstanding amount under the credit agreement without any success!Never have i found it so difficult to get someone to take my money….payment due in excess of £450 and i’m no...

Resolved! My code expired

My code to place order for eir bud pro has expired.

Upgrade

Hk

Why can't I add an apple watch?

Trying to buy an apple watch. I get the following response when I try and pay: "You don't have pay monthly account to connect your watch to. You need to purchase either a phone and an O2 pay monthly plan or an O2 pay monthly sim only plan first." I d...

Problem paying using boku

Hi, I've no spend cap at all on my contract but Boku is only allowing £10 then saying I've reached my limit. Spoke to 02 service agent who confirmed no restrictions. Done network reset. Anyone any ideas? Thanks

Rubbish connection

I have rubbish connection everywhere and my friends on other phone providers are fine with there’s and I’m paying 70 pound a month for somthing not worth the money

Resolved! So fed up with O2 not listening to me regarding how to upgrade and transfer my number across.

This is now my third time contacting O2 over something that should be super simple to solve but it continues to be messed up to the point it is costing me more money every time. I upgraded my phone back in October 2023, paid the £82 upgrade fee. This...

O2

Forum Posts