Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade better elsewhere will O2 match?

I can upgrade now for free although it’s a couple of months until contract ends. O2 have the XR 64gb 15 data £41 but it’s a 3 year refresh deal. Search finds a 128gb model £38 a month 30gb data On O2 but With a 2 year contract. I’m happy to go throug...

Cancel new contract

Hello everyone, I'm already an O2 customer I tried to buy a new contract today but I want to cancel the deposit was more than expected.How can I cancel as soon as possible?Thanks

Upgrade

Hi, can I upgrade phone and keep current tariff? I have paid off my device but like my tariff as is.

End of contract but no upgrade?

Hi, my contract runs out on the 13th June but I do not want to upgrade my phone. I just want a sim only deal. How do I find out what I can do because I can’t speak to anyone and I don’t want to keep paying the same amount on my phone bill?

Resolved! Payments

I have paid my bill manually as i dont have direct debit set up, i paid this a few days after my billing date, will i be charged again on my due date or will it take the money off and not charge me again.Thank you.

Missing upgrade hanset

awful awful service from o2 as always, I realy should have got my pac code and left. Upgraded and twice o2 send my new device to an address i left over a year ago. Then good luck getting thru to 202. **bleep** sake I wish I'd gone to another network

Service

I payed my overdue bill this morning as I’ve only just been payed but my account has not been put back on , it’s been about 8 hours so far .

Dongle

I have been told a 4g dongle will help with my slow internet

Resolved! sms messages%20not%20received%20from%20server

Not able to set my apple account up properly as I can not receive text messages. I need to know if my 02 account has blocked sms messages getting through to my server and back to my phone?

Resolved! Contract

What happens at the end of a sim only plan when contract ends? My amount is going up so to stop this do I change tariff or is it a new SIM only contract? I do not want a new phone.

O2

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