Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Keeping Disney+ When Moving Over To O2 Refresh

I have an o2 contract originally bought through carphone warehouse which is up in October. I have been looking at changing over/upgrading now to o2 refresh.I have disney+ as part of my bill for £3.99 as part of the promotion.If i change to o2 refresh...

Remove age restrictions

How can I remove age restrictions without a credit card or going in store

Sony TV offer

I upgraded to the Sony Xperia 5, I didn't use my phone straight away as needed a case, because I've been working I assumed everything was correct, but, when I applied for the offer realised I was only on 5gb, I tried to change this, but, had to wait ...

Resolved! Change of owner

I have 2 devices for myself and took a phone out for a family member, as they are late with payments and i am forced to pay as it is in my name, is there any way possible in changing the owner for just their device to their name... ?Thanks in advance...

Resolved! Early termination charge

My contract end date is 19 July 2020. I'm on a standard contract.I've text info to 85075 and they said...Hi, it's O2. We hope you don't decide to switch today, but if you do we've estimated you'll have £48.39 of charges. If you're on a standard contr...

WiFi calling won’t emable

I’ve just moved onto a sim only plan from Vodafone. We have always relied on WiFi calling as we have no signal at our house. O2 say they have enabled WiFi calling, and when I look on the app it says they have but each time I try to turn it on in my i...

Resolved! Sim card not working

Hello, I wonder if anyone can help,my sim card has suddenly stopped working, I cant make calls or recieve messages, I can access internet and what's app through my home wi fi, I have tried switching my phone off and taking the sim out but it keeps sh...

Resolved! Data

02 sent me a message to say my data has run out. I checked my 02 and it states I still have 4gb left. Some months I watch it go down to zero Gigabytes. I phoned support and automated voice also said I have used 18gb out of 22. Where is my data?

Resolved! Netflix account

I cancelled my nextflix account back in July. I have just noticed that since then, they have charged me 8.99 a month. I got in touch with them and they said the last payment they’ve received is from July and that I am to contact my payer- O2. I didn’...

Resolved! Pac code

How do i enter my pac code from my previous provider to transfer my number to 02?Thanks

O2

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