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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21177 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 198865 Views
  • 2 replies
  • 2 kudos

Adding a new contract

Can I add a new contract to my account for my partner

Herbie1 by • Level 1: Joiner
  • 237 Views
  • 1 replies
  • 0 kudos

Cancelling Direct Debit (temporarily)

My O2 contract was ended few months ago. I would now like to end direct debit monthly payments because I will not be in the UK for the next 3 months. However, after I arrive, I wish to continue using the same number and monthly package as before. Wha...

O2 Refresh why did you send me a new SIM

Just got a new phone sent on refresh, received phone, but also a SIM card.I thought i just swapped my old SIM into the new phone? Which one do i use?

EricJam by • Level 1: Joiner
  • 583 Views
  • 1 replies
  • 0 kudos

Ipgrade to iPhone XS

I am trying to upgrade to an IPhone XS but evertine I do it’s says out of stock. Will it be coming back into stock or shall I upgrade to an IPhone 11?

Sarahv by • Level 1: Joiner
  • 277 Views
  • 2 replies
  • 0 kudos

Resolved! Bill refund

my bill is in credit and I've tried to contact 02 to get it refunded its from a deposit I made upfront, I've tried to call but there's no way in getting through to anybody and live help.hasnt worked for months, does anyone know how I can get through ...

kita05 by • Level 1: Joiner
  • 447 Views
  • 3 replies
  • 0 kudos

Remove a bolt on

HiHow do I remove an unwanted bolt on? I’m out of contract so would like to change tariff and remove a bolt on but I can only find how to add a bolt on. Thanks

Tully by • Level 1: Joiner
  • 3300 Views
  • 2 replies
  • 0 kudos

Resolved! Potential spam?

Just received a message from an unrecognised number +44 7502 498566 stating: “ O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via: Is this spam?Thanks

Bnorman by • Level 1: Joiner
  • 502 Views
  • 4 replies
  • 0 kudos

New phone order

I'm trying to find out a date for delivery of my new phone as was told Saturday and still not received

Upgra by • Level 1: Joiner
  • 389 Views
  • 1 replies
  • 0 kudos

Resolved! Potential spam regarding invoice

O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via:

extras

I just started a new contract how do I change from amazon prime to disney+

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