Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

eSIM ordering problem

I recently upgraded to an iPhone 14 Pro. During the ordering process it recommended to use and eSIM. Once the phone arrived, on trying to transfer my existing number from a physical sim to the new eSIM, it wasn’t compatible. So a new eSIM was ordered...

Sim upgrade

Hi there, I am looking to change my contract to sim only

Remove bolion

How do I remove a bolt on and ensure that Iam not charged for it

Problems Closing Out Account

I recently closed my O2 pay monthly plan which had both a device and airtime direct debit payment (on 25/07/24) and had a final bill to pay, which I assumed like all my other bills with O2 would be paid automatically through my bank. This did not hap...

Resolved! O2 hot spots

Can’t find them to join - help ? Using IPhone 13

Sim deactivation

I need my sim to be deactivated immediately as my toxic abusive ex still is using it however I am not going to keep paying for the sim when it is her who agreed to pay and now she won’t after she has been made the charges to the account. So I want to...

Account Bars

I seem to have a restriction on my account, not alowing to me make oputgoign calls, all though i paid my hpnoe bill and payment plan this month

Why is it almost impossible to easily cancel your account

As the title says - wife has lost her SIM abroad and I cant cancel it

Failed porting to 02!!!!

After being with 02 for many years I am finding my recent experience frustrating to say the least. I purchased a new monthly contract for my son on the 4th of August. The giffgaff PAC code was supplied to 02 on the 5th and I was given a porting date ...

Beats Flex no code

Hi I still haven’t recieved my code for my beats headphones. I got my contract at the beginning of may (8th I think) when the promotional period for the headphones was on. it’s been nearly 3 months since I first contacted you (13/6/24) and I contacte...

O2

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