Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Disney

Hello, i took out a new pay monthly sim with Disney free for 6 months.Please can you tell me how i activate this as i cant see any reference on my account.Thank youJustine

sim card

were is my new sim card? ordered monday 22 June.

Resolved! Calls

I have unlimited calls and texts on my monthly allowance. I need to ring a number ‘0333’ and was wondering will this be charged as an extra on my bill?

Spend cap

I am looking to increase my spend cap, phone line in 02 cuts you off when you select that, the app won't allow you do it and tells you to go to a site, the site tells you to call and 02 are not taking calls for this. The chat option is not functionin...

4G issues

Hi I have an iPhone XS and it seems to take ages to load any data on social media even though it shows I have 3 bars of 4G and the same if it’s on 3G? It’s starting to get quite annoying so any help would be much appreciated. Thanks.

Resolved! How do I cancel my free additional freebie through 02?

When I got my new pay monthly phone I was offered a freebie with it as an extra. I decided on the deal for 6 months subscriptions to Calm, now I cant cancel as I have to cancel through 02, but I cannot get help via anyone at 02 as they are only deali...

Resolved! Contact support

I want to change my pay monthly sim to a pay as you go sim and keep my number. (The contract is all paid off). Anyone any idea how I am meant to do this with no chat available and lines only being for emergencies?? Thanks

Resolved! International calls

Hi so I’m trying to make calls to Spain and Australia and it never works for me, I’m using the international codes and everything but always says “ call failed “ can someone please help me?

Resolved! Headphone jack

I've got the huawei P30 and the headphone jack has suddenly stoppd working, I've only had the phone since early Dec last year so will it still be under warranty to get repaired if need be??

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