Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cashback form

Hello, I have a 24 month contract, with cashback. My first cashback claim is next month, and apparently there is a form available on my account to fill in to claim cashback. Can anyone tell me where exactly the form is located. John

Resolved! Leaving o2

My contract has ended and I want to go sim only as phone is fine. I can get a better deal from else where, how do I go about cancelling my contract with o2

Resolved! Confusement over Billing -£16

I upgraded my phone on 28th May (my usual billing date) to the iPhone 11 Pro Max.My airtime plan is £35.00 and my device plan is £51.22.I also used my NHS discount but was told that most likely won’t start until next month.However I’ve come to pay my...

Resolved! Retuned phone

Hi I returned a phone on the 13 June 2020 by the O2 Jiffy bag which they sent out to me, however when I have contacted O2 today the 27th June 2020 they have said the phone had not been returned, I am now worried that the handset has been lost in the ...

Resolved! Scammed

Hi, I had a message off my friend asking me for my number and to cornfirm her delivery for her as her phone wasn’t working. I done this not realizing she had been hacked. Now the company has charged £75 on top of my phone bill. Is there anything I ca...

Resolved! Not happy

Upgraded my contract but now got two contactsBeen paying both of them for 3 months

Resolved! Received a check from O2 from 2003

Hi all, I got a letter today with a check attached for a credit balance remaining on my account in 2003. It was sent to my mum and dad's old address and has a wrong surname to my name. I can't seem to find who to call to resolve this as I wouldn't be...

Resolved! Apple Watch

Hi I would like to order my son an Apple Watch as a birthday surprise, when placing order I have to link it to his number does anyone know if it will send him a text message and spoil the surprise? And If so, is there a way around this? Thank you

Mms

Why I can't sent and receive MMS? To view received MMS i need log in to o2 inbox?

Resolved! Family & Friends Discount

I have today ordered a new phone on a Refresh TariffAs a family we have 3 phones in total with O2 on a combined account As a consequence we have 2 Family & Friends Discounts showing against our account However, like a numpty(!) I forgot to apply the ...

O2

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