Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone paid off then airtime increased so change tariff?

My phone was paid off in June but my new bill for airtime has lost its discount and so I am paying more then expected. I have 4 numbers on my a/c but this one has lost its discount, the others one still show them. I guess I will get one if I upgrade ...

Resolved! Warranty

Is accidental damage covered by my warranty

Resolved! merging accounts

HiI have 2 active accounts with o2 and i would like to merge them together can anyone help me please

Resolved! active my old number via pac code

hi i just get my sim two days before i want to active my old number on this sim i get my PAC code from other provider kindly can you help me out plz

Resolved! I want to change my O2 sim pay as you go to pay monthly

xxxxxxxxxxx this is ky O2 Pas as you go number , i want to change into pay monthly [mod edit: please do not post phone numbers on the public board. Thanks!]

Resolved! Personal hotspot

My personal hot spot only connects to phones it will not connect to laptops, computers, TVs or play stations. Why is this? While other iPhone uses can but my phone won’t appear on the screen.

Resolved! Direct debit

Start my direct debit again

Resolved! Free calls

Hi all. Can anyone tell me if 0344 calls are free

Resolved! £200 Deposit

Hi, I’ve been trying for about 3 weeks to get my £200 deposit returned to me after paying my first 3 bills. I took out a contract in October and have paid my 3 current bills, Oct, Nov and Dec. I’ve had to ring and speak to about 8 different people an...

Resolved! New phone

how do i add my new phone to my o2 app so I know how much my bill is etc or does it do it automatically

O2

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