Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Voice calls

My voice calls are not showing on my bill , how do I add it on so I can see my itemised calls

Bill

Hi,I had an iPhone 7 and I recently upgraded to an iPhone 11 2 days ago, I looked in my bank last night and I had been charged for my old phone contract can someone tell me what’s going on with this or am I jut being stupid ?

Direct debit not set up through bank

I paid my first bill by credit card as bank does not have direct debit details from 02 despite them being taken when signed up for contract. Checked bank today and still nothing. Will this show up when first payment taken or do I need to contact o2. ...

Resolved! Contract ending

My contract is ending this month. I'm happy to keep current handset. Want to reduce monthly payment as handset is now paid off. How do I arrange this?

Change mobile number

Hi I have my PAC code and I would like to change my mobile number

Paying off my handset

Hi I want to pay of the cost of my handset. I think things might be a bit tight for the next few months but I have the cash to pay of the handset. I would rather have lower monthly bills. I have just tried to do this online and it says that I need to...

Activate replacement sim

I have been sent a new sim card, as ive lost my old one, but I can not activate the new one as its sending a conformation pin to my mobile number which I cant retrieve as i dont have the old sim card? How can I activate my new sim?

sign in pop up on notification bar, but mobile data not working

I have no mobile data, keep getting a pop up saying sign in but when I do it still doesn't work, I have checked i have data left etc, reset the network but still cannot use 4g even though the 4g icon is on the status bar pls help

ive made a payment that hasnt registered on the site

So i made a payment for my airtime bill. i got the email and reciept number for the payment however it now says on my account screen that im still due a bill payment. i click on payment again and the balance due is 0.00 but it keeps saying on the hom...

Subscriptions

My son has used my phone for a xbox subscription connected to his email, but with my phone. I need this cancelled, but cant get get access to his email address to do it tht way

O2

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