Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sync 1 on my bill

Want to know what sync 1 is on my bill that I’m being charged for

getting additional minutes for this month

I have changed tariff to get more minutes, but need extra for the next few days before the new tariff starts. how do I do this?

Screen replacement

I would like to replace the broken screen on my phone.It's been less than a month that I purchased it.

Receiving emails from o2

Why can't I receive emails from o2? I get the email saying I've paid the bill but that's it. Iv been expecting an update email about my phone as it's in their repair centre,they say they've sent it but Iv had nothing. Iv checked they have the right e...

Extra add in

To get the Disney plus for the 6 months how do you cancel it after the 6 months

Any way to upgrade 4g to 5g

I have recently bought a new 5g phone and was wondering if i can upgrade my 4g contract to a 5g one.

O2 open

Hey everyone so I recently got a contract upgrade and I got 25% off my airtime bill because I work for royal mail, it’s all verified on my end and their end yet when I check my bill, it’s still the same and doesn’t show the discount?

New number

I would like to request a new number but can not find his to do this snd calls are not been accepted

YoI have%20been%20charged%20for%20calls%20I%20did%20not%20mae

I have been charged for calls I did not make

Apple Watch declined

Hi, I recently applied to have an Apple Watch added to my account but they want me to pay a big deposit. I think my account is in good standing and have demonstrated I can pay the bills fine even with added extras. Do you think I could appeal this th...

O2

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