Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Carphone Warehouse Contract Query

Hello A couple of months ago I took out a new contract with Carphone Warehouse on O2 for £25 a month 12gb of data. They informed me that 3gb of that would be provided by O2 and 9GB would be provided by Carphone Warehouse. Obviously now that O2's cont...

Cooling off period

I returned my O2 sim two days after receipt as the signal quality in my area was not good enough. I have a proof of postage receipt to confirm this. It was another 11 days before I could actually get through to an agent at O2 to verbally cancel the c...

Premium number charges

Hi all i've been charged for a Premium number call even though the call didn't connect, the phone just beeped once and reverted back to the home screen, it was an old Tesco Home Insurance number, has anyone else experienced this please?

Bought new contract/ phone instead of upgrading

HelloI though I was upgrading my phone but turns out I've accidentally bought a new contract and phone. What can I do? Do I cancel my old one and try and transfer my old number over?please help ....

Resolved! Have a Three PAC code, want to join O2 immediately, no one is helping with PORT IN

Hi, I already have an O2 Mobile Broadband Line, but, I want to port in my Huchinson Three handset line, with immediate effect .... Basically I have dire signal with Three (since July last year and counting), since my local mast was 'network optimised...

International Calls and Texts

Hi I have O2 travel and O2 Travel Inclusive Zone included in my package yet I can't send texts to international numbers or dial international numbers from my phone - anyone got any ideas?Thanks

Unlimited standard calls until April 30th

I received a text advising I had unlimited calls to standard UK numbers until April 30th. But when I checked my balance this wasn't true. Isn't an 0121 number a standard UK one?

police discount%20codes

I ordered a new phone today from O2 Refresh. I currently have Police discount of 30% with my current deal. I have tried to obtain the code for my employer for my new phone, but it isnt being recognised. I work for Police Scotland. What is the code fo...

Tariff increase

Hi can anyone help or explain I'm on a 2 year fixed contract.and less than 6 months in.the price has been increased.there doesnt seem to be away of contacting 02 due to cover 19.no live chat and the customer call centre is only taking calls on upgrad...

Fake O2 text messages?

I got a message from tel number 447909372756 stating that it was from O2 and that they had been unable to collect my latest payment. I clicked on the link to update my card (which was a new card anyway). However, I am now concerned that it was not fr...

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