Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Leaving O2

HelloI want cancel my pay monthly sim.

Bill

How do I get in contact with someone on here about my bill? Every time I call they hang up on me.

replacement ism

I had to order a replacement Sim card for I phone 11. Using the code I successfully loaded the e sim but am getting no signal. I am stuck in Cyprus due to virus. To completely activate e sim, do I have to be in the UK to make the first call before it...

Cancel airtime bill

Could I cancel my airtime bill but keep my device plan

Resolved! Scam

I have received a text message saying "O2: Payment for your latest bill could not be processed by your bank. Please update your payment information via: " the message is from 07340714269.

Phishing or legit?

Just received this text from ‘O2-UK’: O2 Ref: Site No. RT02H045. Your security code is ****. If you're not in direct contact with O2, please call 202 now so we can protect your account. Thanks.Is this legit or phishing ?

Sim

Hi. I have contract for internet and i want to close the contract. What can i do?

Late bill payment

I paid my bill a few days late. It’s been over 24hrs since I paid it and I have been cut off and haven’t got access to data, texts or calls. How long does it usually take to be put back on the service?

Change Name on Account

My husband bought me my first mobile when this was BT Cellnet and so the account has his name on it. I used to have a password that I could give whoever I was talking to in order to deal with the account. Now that doesn't exist any more and I can't g...

Trying to move a number on my account to a separate account

Trying to get through Customer Service or finding any solution online has become impossible. I currently have two numbers on my account. I wish to have my second number moved to its own account for billing purposes. Is this something I can do with ea...

O2

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