Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancelling a pay monthly sim

I want to cancel a sim how do I do this

Upgrade

Hi, I’m looking to upgrade. You’re offering me 30gb plus for £12.99 pm which is great- however the same tariff for a new customer is £8 pm? Why do I not get this?

Resolved! Partners purchases added to my bill

I added an extra phone number to my account for my partner to use, but it seems that whenever she makes an additional purchase through her number (eg iTunes), the cost of this seems to end up in my bill instead of hers, I’m assuming as I’m the accoun...

O2 app

Hy can you tell me why I can’t use my o2 app?

Resolved! O2 contact number

Anybody know the phone no for the o2 shop Selby, YO8. I’ve found a number on the internet t01757 705888 but it’s disconnected.

Resolved! Charged extra

Hi,I have been charged extra on my 02 bill for Disney + which I don’t use anymore and haven’t used in a while. My Disney + subscription was cancelled a while ago and I still have been charged for this.

Moorcroft

Ive been trying to get in touch with o2, finally got into the account and paid my bill but now I've had a letter from moorcroft debt- please tell me what's going on

Why are you billing me when I have left

I left 02 recently but you are chasing me for another monthly payment

Billing

hiya I recently sent my device back to 02 as I didn't want tye device no longer and I'm still getting billed for the contract but I was told on the phone I could send device back and my contract would be terminated. But I see I am still being billed....

Resolved! Spend cap

How do I increase my spend cap please?

O2

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