Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

6 months before i can get a new device

HiI've upraded my tariff recently with SIM only, and the 6 month starts over again before i can get a new device?Thanks

Resolved! 0333 numbers

Are calls to 0333 numbers free ie come out of your monthly allowance?

Resolved! 4G and WiFi calling

Hi trying to setup 4G and WiFi calling on Xperia 1 don't have options - does that mean I need to call customer services?

Resolved! Online chat

Are the chat helpline agents only open Monday to friday

Resolved! 2 days running round still not unlocked

Have an issue with changing SIM card to EE says not supported been o2 shop told nothing they can do customer service sends do not pick up had text through saying phone unlatched it’s not have failed security question On phone so can’t re try to unlat...

Resolved! Selling old iphone

So I’m selling my iPhone 8 and I have erased all settings/data from the phone and erased the iPhone 8 off my iCloud and removed it from my new phone so does that mean everything is off of mine on the old phone and is okay to sell?? It just keeps sayi...

Resolved! End of contract

My end of contract is coming up and I have found better deals with another provider.How do I cancel ?The app says to contact O2 then just sends me in an endless loop and doesn't say how to do it. Clearly this is done on purpose but is very frustratin...

Resolved! Data

Hi, why would O2 not put my data back on after paying the bill, I paid it late but it's all gone through now and say paid??

Resolved! Upgrade

Just wandering when you upgrade your phone on o2 online do you get to keep your current mobile number.

Resolved! Human

Hi all, Can someone please give me a number so I can speak to a human please? Keeps asking for number then gives me links and texts then says good bye???? Help Please - Trying to get through to payment line

O2

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